Refund Policy

Last updated: April 3, 2025

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At TezaPay, we aim to ensure a smooth and reliable payment experience. If you experience any issues with a transaction, please review our refund guidelines below.

1. Refund Eligibility

• Refund requests are accepted for transactions where an error has occurred or the service was not delivered as expected.

• Requests must be submitted within 7 days of the transaction date.

2. How to Request a Refund

• Contact our customer support at support@tezapay.ug with your transaction details and a description of the issue.

• Our team will review your request and determine if you qualify for a refund.

3. Refund Processing

• Approved refunds will be processed within 10 business days.

• Processing times may vary depending on the payment provider or bank.

4. Non-Refundable Transactions

• Transactions completed successfully and where the service has been provided are not eligible for refunds, except in cases of verified errors.

5. Policy Updates

• We may update this Refund Policy from time to time. Any changes will be communicated via our app, and the updated policy will be effective immediately upon posting.